Haven Purple Hair Mask

 Step 1: Wash & Prep — Shampoo your hair and gently squeeze out excess water with a towel so the mask can absorb evenly.

 Step 2: Apply — Distribute a generous amount evenly from mid-lengths to ends, focusing on brassy or damaged areas.

 Step 3: Wait — Leave on for 3 to 5 minutes for subtle toning and moisture, or 5 to 8 minutes for maximum brass neutralization and deep repair.

 Step 4: Rinse — Rinse thoroughly with cool-to-lukewarm water until it runs clear. Style as usual.

Thank you for shopping with us. Below is our shipping policy for all orders.

Processing Time

All orders are processed within 1–3 business days. Once your order is processed, it will be prepared for shipment from our international warehouse.

Shipping Locations

We currently ship worldwide, with primary delivery coverage in the United States, United Kingdom, and Australia.

Shipping Times

Because our products are shipped directly from our overseas supplier, estimated delivery times are as follows:

• United States: 7–15 business days
• United Kingdom: 7–15 business days
• Australia: 8–16 business days
• Other International Locations: 10–20 business days

Please note that shipping times may vary depending on customs processing, local postal services, and seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. In some cases, we may offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.

Customs, Duties, and Taxes

Orders shipped internationally may be subject to customs duties or import taxes. These charges are the responsibility of the customer and vary by country.

Delays

While we strive to deliver your order within the estimated timeframe, delays can occur due to factors beyond our control such as customs inspections, carrier issues, or high demand periods.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact your local courier first. If you still need assistance, reach out to our support team.

Contact Us

If you have any questions about your order or shipping, please contact our support team at any time.